Self Pay & Customer Service Specialist

About this role

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and  enhancing our awareness and commitment to advancing the cause of health equity  in our organization. Reporting directly to the Revenue Cycle Manager, the Self-Pay & Customer Service Specialist is responsible for managing self-pay accounts and providing exceptional customer service to patients. This role involves handling patient inquiries, setting up payment plans, and ensuring timely collection of outstanding balances while maintaining positive patient relationships.   \n Essential Functions Manage self-pay accounts by setting up payment plans and ensuring timely collection of outstanding balances  Provide excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns  Accurately post payments and adjustments from patients into the billing system  Perform regular reconciliations of patient accounts to ensure accuracy and completeness  Investigate and resolve any discrepancies or disputes related to patient accounts in a timely manner  Maintain accurate and up-to-date financial records, including payment plans and collection activities  Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash flow and identify trends or issues  Perform various clerical activities to support daily operations  Creates and promotes a culture of continuous improvement Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems Provides positive and development feedback and accountability related to practices including, but not limited to, equity   The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at anytime. Qualifications and Experience (Required) Minimum of 2 years of relevant account receivable experience    Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)   Knowledge of medical terminology   Strong analytical and problem-solving abilities   Proficiency with Microsoft software (Excel, etc.)   Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment   Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary   Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment   Demonstrated dedication to Planned Parenthood’s mission, vision, and values   Strong interpersonal skills and the ability to build relationships with stakeholders   Excellent time management, and problem-solving skills   Qualifications and Experience (Preferred) Strong General Technology Skills: proficient utilization of Excel, Word, and Windows environment,Epic, eCW, NextGenor other practice management systems experience a plus  Medical Billing and Coding certification, a plus  Key Requirements Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn Strong sense of accountability to equitable practices Understanding of the impact of identity dynamics on organizational culture Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards \n $18.50 - $27 an hour CHN believes in fair and equitable pay.  Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need.   CHN provides employees with a  competitive benefits package ; some highlights include the following. - Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire  - Flexible Spending Accounts and Health Savings Account  - Short-Term Disability and Basic Life & AD&D Insurance provided by CHN  - Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost  - Employee Assistance Program  - Retirement Plan, 3% employer match after one year of service   - Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays  \n Clinical Health Network for Transformation (CHN)  is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local.  We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.    Please mention the word **COMFORTABLY** and tag ROTkuMTQ2LjE2LjE0MQ== when applying to show you read the job post completely (#ROTkuMTQ2LjE2LjE0MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Why this listing was indexed

LocalHireHub indexes openings like this — a fully remote customer support role posted by Clinical Health Network For Transformation for the Joplin, Missouri market — because they're exactly the kind of listing job seekers in Missouri are typically searching for: a real, currently open position with a clear schedule and a named employer, not a generic "we're always hiring" page.

What this role typically involves

Roles in Customer Support at organizations like Clinical Health Network For Transformation usually combine day-to-day delivery work with cross-functional coordination. Expect a mix of focused individual work, scheduled meetings with collaborators, written status updates, and the occasional escalation that requires faster turnaround. The exact responsibilities will be detailed in the official posting linked below, but the shape of the work tends to be consistent across employers in this category.

Who this role tends to fit

This role typically suits candidates who already have working experience in Customer Support and who are comfortable with the fully remote schedule listed here. Strong written communication tends to matter more than people expect, especially in remote and hybrid setups where async updates replace some of the in-person conversation. Familiarity with the tools commonly used in Customer Support — ticketing systems, collaboration suites, and the relevant industry-specific software — is generally expected.

Working from Joplin, MO

Joplin is one of the larger labor markets in Missouri, which means employers in this region tend to draw from a broad commuter radius. If the schedule is hybrid, the in-office days will be at the employer's Joplin location; if it's fully remote, your physical address can be anywhere the employer is registered to hire (often, but not always, all 50 states). The detail in the source listing will confirm which states are eligible.

How to apply

Applications are handled directly by Clinical Health Network For Transformation. To apply, visit the original listing at Clinical Health Network For Transformation's posting. LocalHireHub does not collect resumes or contact information — we link directly to each employer.

Listing source: RemoteOK.